NHCC and HICC welcome Pallavi Sharma as Front Office Manager

Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre (HICC) has appointed Pallavi Sharma as the new Front Office Manager. With over a decade of remarkable experience in the hospitality industry, she brings a wealth of expertise and dedication to her new role.

Having served with distinguished brands such as Accor, InterContinental Hotel Group, Carlson and Clarks Group of hotels, Sharma's extensive background underscores her unwavering commitment to delivering exceptional guest experiences and seamlessly managing operations. Known for her passion for hospitality and innovative service delivery approach, Sharma's appointment resonates with the vision of Novotel Hyderabad Convention Centre and HICC to elevate guest experiences to new heights.

In her role as Front Office Manager, she will lead the front office team, ensuring strict adherence to established quality and service benchmarks while striving to elevate guest interactions to unparalleled levels of excellence. Her strategic thinking, coupled with her dedication to service excellence and her innate ability as a team player, positions her to drive service enhancement initiatives and consistently surpass guest expectations.

Rubin Cherian, General Manager of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre, expressed his excitement, stating, "We are thrilled to welcome Pallavi to our team. With her exceptional skills in guest relations and proven leadership, I am confident that Pallavi will undoubtedly contribute to ensuring seamless operations and delivering outstanding service to our guests."

Sharing her enthusiasm, Sharma remarked, "It's an honour for me to join the family of Novotel Hyderabad Convention Centre and Hyderabad International Convention Centre. I'm ready to embrace this new challenge wholeheartedly. I look forward to working alongside the team to curate unforgettable experiences for our guests."