Articles for Operations

Hotels must look at ‘repurposing’ multiple spaces in the property to make them revenue generating: Poddar

BW HOTELIER talks to Sudesh Poddar, President, Hotel and Restaurant Association of Eastern India, (HRAEI) about his vision for the association as the newly elected President.

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Technological solutions in hotels will help reduce the working hours and increase the efficiency - Thakur

In conversation with BW Hotelier, Sanjiv Thakur, Executive Housekeeper, Lemon Tree Premier, HITEC City, Hyderabad discusses the renewed protocols of hygiene and sanitation, role of technology in housekeeping and much more.

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15-20 per cent of the F&B revenue comes from social media platforms: Vikalp Raj

Hotels have been able to generate good number of leads and revenue in various segments like F&B, rooms, social events and more by curating special packages and offerings to cater guests on social media. In the third interview of the series on social media marketing, Vikalp Raj, Director of Sales Marketing, Sheraton Grand Bangalore Hotel at Brigade Gateway, shares his inputs.

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The focus will be on wellness, but online therapeutic sessions will be the breakthrough: Rai

In conversation with BW HOTELIER, Sushma Rai, Cluster Spa Manager, The Roseate, New Delhi speaks about the growing focus on wellness post Covid19, why online therapeutic sessions could be the next big thing, changed SOPs being incorporated.

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Technology in Housekeeping has evolved various degrees over the past decade: Fernandes

As hotels crawl back to normalcy after months of unprecedented lockdown, incorporating revised changes to the age old techniques of cleaning and hygiene can be a mammoth task. And even more so when people all around are apprehensive of travel. Sarita Fernandes, Executive Housekeeper, Taj Holiday Village, Goa in conversation with BW HOTELIER discusses how the revised protocols are being implemented, new strategies, enhanced role of technology in housekeeping.

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Create personalised interactions with your loyal and potential guests: Tarun Juyal

DOSM’s are putting their best foot forward to get all the available business in the market. With very less occupancies, no events, social distancing norms and the fear of the virus, going the digital way has been in the forefront of everybody’s minds. In the second interview of the series, Tarun Juyal, Director of Sales and Marketing (DOSM), Radisson Blu Plaza Delhi Airport shares his inputs.

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There will be a seismic shift in the Spa Industry in terms of re-standardisation of hygiene and salon capacities : Hati

In conversation with BW Hotelier, Manaswini Hati, Spa, Manager, Mayfair Lagoon, Bhubaneswar speaks about the future of Spa, touchless hospitality, innovations in wellness centers to ensure hygiene and safety.

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Contactless service and advanced technology show the way forward for housekeeping: Kumar

In conversation with BW Hotelier, Vivek Kumar, Executive Housekeeper, Hyatt Centric Candolim, Goa discusses the renewed protocols of hygiene and sanitation, role of technology in housekeeping and much more.

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