The pressure is on for all hoteliers out there to get the little bit of the business in the market. With very less occupancies, minimal events, social distancing norms and the fear of the virus, going the digital way has been in the forefront of everybody’s minds. In a series of interviews, Directors of Sales and Marketing (DOSMs) share their best social media footprints ahead. In this interview, Veenu Rastogi, Director of Sales and Marketing, Crowne Plaza New Delhi Mayur Vihar Noida tells us more about connections over the net.
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Amit Kumar, General Manager, Courtyard y Marriott Chennai feels that digitally we need to engage with consumer wants and weave stories on consumer experiences rather than just the service offerings. He shares more on challenges and possibilities for the hospitality industry.
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Jaison Chacko, the recently appointed Secretary General for the Federation of Hotel and Restaurant Associations of India (FHRAI) shares his vision for our readers.
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Seeing demand drop to minimal occupancies during the lockdown within the first few months of opening has certainly been challenging for Fairfield by Marriott Kolkata. However, the resilient hoteliers are hopeful of a strong and buoyant recovery with contingency measures in place. In an interview, Abhishek Sachdev, Hotel Manager, Fairfield by Marriott Kolkata shares more.
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In an interview, Lakshmanan Ramanathan, General Manager, The Westin Chennai Velachery, shares his views on the how they have started many initiatives like ‘Saturday Brunch at Home’, ‘Chefs at Home’, safe distancing between tables, increased frequency of sanitisation, specialised training, contact less menu options with QR codes, among others, for incremental revenue in F&B, to stay connected with guests and bring in business.
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While, during the lock down, “Tamara Tales” helped keep children happy, every hotel of the group, did its bit to support employees, distribute food, and stand with the local communities. Shruti Shibulal, CEO and Director of Tamara Leisure Experiences (TLE) shares more about the brand and experiences with it.
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In an interview, Urvashi Mehta, GM - Sales & Marketing, Carnoustie Ayurveda & Wellness Resort, Kerala shares how it is more relevant than ever to go back to our roots and imbibe Ayurveda to improve immunity during these times.
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T. Banambar Patra, Managing Director, Toshali Resorts International shares how hotels still continue to stand strong in the face of the current crisis situation.
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