Rabindra Rai appointed Director of Operations at Courtyard by Marriott Bengaluru Outer Ring Road

Courtyard by Marriott Bengaluru Outer Ring Road has announced the appointment of Rabindra Rai as the new Director of Operations. With over 15 years of management experience in the luxury hospitality industry, Rai brings a wealth of expertise and a customer-centric approach to his new role.

As the Director of Operations at Courtyard by Marriott Bengaluru Outer Ring Road, Rai will be responsible for overseeing the hotel's core departments, ensuring compliance with operating controls, SOPs and service standards. He will also play a crucial role in driving business development, maintaining guest relations, and fostering a high-performing team to achieve operational excellence and exceed guest satisfaction targets.

Rai's skill set includes a diverse range of competencies. He is GBAC Star certified for handling bio-hygiene and safety issues, ensuring that current prevailing situations are managed effectively. Rai is also experienced in implementing strategies and executing operations in highly competitive business scenarios. Rai's proficiency in database management and hospitality marketing further enhances his capabilities in streamlining and managing operations with proactive planning and introducing new concepts. 

Throughout his career, he has proven to be an independent leader with strong mentoring, supervisory, and motivational abilities. He is committed to building winning teams and has a track record of hiring, developing, and managing talent while fostering collaboration across departments. Rai has successfully planned and executed multiple events for Prime Ministers and Presidents, demonstrating his exceptional ability to deliver high-quality service to esteemed guests during state banqueting and outdoor catering arrangements.

Before joining Courtyard by Marriott Bengaluru Outer Ring Road, Rai served as the Food and Beverage Manager at The Westin Sohna Resort and Spa, and was the Restaurant Manager at The Westin.

Rai holds a Post Graduate Diploma in Management with a specialisation in Marketing and Strategy Planning from the Institute of Management Technology, Ghaziabad. He also completed his B.Sc. in Hospitality and Hotel Administration from the Institute of Hotel Management Pusa, New Delhi.