A chat with the founder of Ease My Stay, Dheerin Motwani on how his company digitally transforms hotels and helps them to service guest needs better.
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With Facebook reporting that their new robots had to be shut down because they started to talk in a new language, suspicion is on the increase that AI is taking over.
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Having grown up in a time of rapid change, millennials have a set of priorities and expectations sharply different from previous generations. If companies want to boost employee engagement, increase travel program compliance and drive savings in their corporate travel spend in years to come, it is crucial for them to understand millennial travellers’ priorities, expectations and behaviours.
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While earlier security solutions meant installing a simple CCTV and fire detection systems, requirements of the hospitality sector has changed markedly. Presently there is a growing demand for baggage scanners, crash-rated bollards, under vehicle scanners, high definition IP CCTV cameras and biometrics systems. Hotels also have set up command centres to monitor security.
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TripAdvisor’s Country Manager for India, Nikhil Ganju takes us through what hoteliers should think about when looking at reviews on their property and tips on how to maintain a positive reputation online.
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How The Internet of Clean is changing the image of the cleaning industry. Automation and equipment connectivity is transforming efficiency and effectiveness of cleaning and hygiene regimes in kitchens, guest rooms, laundries and public areas.
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The founders of Classic Coffee have been involved in coffee cultivation for the better part of 150 years, over five generations. Through this journey, the group has acquired and curated estates in the premier coffee growing regions of India viz. Chikmagalur and Sakleshpur.
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Gin has played swashbuckler in many popular culture books and movies, which has furthered its status amongst all strata of society.
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The power equation and love hate relationship between hoteliers and Online Travel Agencies that has been continuously been evolving, sometimes counter intuitively, has made the travel market very exciting both for investors and end consumers.
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Any business that has customers is in the people-business, especially hospitality. In the hospitality sector, where sensitivity to customer reviews is extremely high, all departments are constantly over-worked. This is also because, hospitality is susceptible to immediate and, sometimes, harsh feedback.
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