As per Deloitte’s ‘state of the consumer survey’ (conducted bi-weekly between April and July 2020), around 40 per cent of the respondents were actively searching for travel deals as many hotels and resorts are offering lucrative and discounted packages with the promise of best safety conditions.
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Simmi Sood believes creativity on social platforms will keep customers loyal to one's Brand...
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"The two leading aspects have been establishing heightened safety and sanitization measures for our guests and patrons when they visit us again and reimagining innumerable services within the hotel."
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"The bars and restaurants that managed to have enormous sales from serving alcohol have been disproportionately affected as socialisation has become negligible and it will take enough time for the people to earn back the trust in living a socially productive life again."
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"Hospitality is a bond one shares with a guest and associate alike, and with a pandemic, each day is a learning in itself. The more the challenges, the better the understanding of how we need to deal with them, we are taking each day at a time and for those that we have found a solution for, we are dwelling and practicing to just make ourselves better in that paradigm."
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Speaking at BW HOTELIER Breaking the Pandemic WeBBlast: ‘Going Touchless’, Julian Ayers, Area Vice President North India and General Manager, Hyatt Regency Delhi, emphasized that the essence of warmth and hospitality should not be lost in the new normal.
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Speaking at the ninth BW HOTELIER Breaking The Pandemic WebBlast: ‘Going Touchless’, Vijay Wanchoo, Sr Executive Vice President and GM, The Imperial, New Delhi talks about leveraging technology to get past the pandemic.
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Reuben Kataria, General Manager at the helm of JW Marriot Hotel, Bengaluru talked about driving employee engagement and creating an enriching customer journey at the ninth WebBlast organised by BW HOTELIER on ‘Going Touchless’.
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Sanjay Gupta, General Manager, Le Meridien discusses how Covid-19 is rewriting the dynamics and practices for hotel giants to do business in the future at a webinar organised by BW HOTELIER on ‘Going Touchless’.
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Creating and inspiring a positive outlook, while innovating together to curate evolved experiences that we can offer to our guests is important to keep the ball rolling at all times, even if the pace is slower.
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