‘We are curating experiences to establish Bangalore as a leisure destination’

Amitabh Rai Jul 16, 2020

At The Ritz-Carlton, Bangalore, we are focused on pampering our long-stay guests and ensuring they are looked after and all their needs are catered to their preferences. Alongside this, we have meticulously evolved the standard of operations with the stringent implementation of the sanitization and safety protocols with the Marriott International Commitment to Clean programme. These measures are in accordance with the guidelines as mandated by the authorities. This encompassed training and re-training of the team across areas on the new protocols, safety and sanitization measures. Every department is aligned to follow the updated standard operating procedures while maintaining sacrosanct the delivery of comfort and effortless luxury to our guests.

Above all, we are welcoming our guests back with the legendary warmth and care of The Ritz-Carlton. The new normal calls for innovation in experiences. We have innovated 'New-Dining', fulfilling the needs of our guests to be pampered as they dine with us at The Ritz-Carlton, Bangalore

Luxury Dining is reimagined with '99 Pop-Up Restaurants' at The Ritz-Carlton, Bangalore. We offer exclusivity and security as our guests dine in the comfort and privacy of a Ritz-Carlton guest room. We have over 13 menu options catering to a range of cuisines. We have already seen a healthy response with guests celebrating their special occasions with us.

The 'STARLIT BY THE POOL' is an alfresco restaurant by the poolside, with exclusive and limited seating. Open-air and under the stars with dining in cabanas. The restaurant serves simmering grills and a selection of classic diner comfort food. The menus and payment modes are accessed with QR codes to ensure contact-less dining. Don’t be surprised if you feel you are in an exotic tropical retreat. The staycation offers that include stay, breakfast and dining are also receiving a healthy response.

We are curating experiences to establish Bangalore as a leisure destination, collaborating with our partners to engage guests with exciting experiences like early morning breakfast cycling tours of the city, a foray into traditional looms to witness the intricate weaving of the famed Mysore silk sarees by artisans, a day tour to the vineyards for exclusive wine and cheese tasting sessions, or a heritage visit to the Tipu Sultan Summer Palace amongst others.

Weddings are in the offing in the month of July with the guest list now restricted to 50. We have pivoted towards creating virtual site inspection videos to showcase the unique assets of the hotel, which are uploaded on our official YouTube and social media channels, to allow guests to enliven a virtual walk through experience.

These times call for a focus on bonding and being supportive of each other in the work environment. Creating and inspiring a positive outlook, while innovating together to curate evolved experiences that we can offer to our guests is important to keep the ball rolling at all times, even if the pace is slower.

Every dark cloud has a silver lining and we have found many with our spirit to curate innovative experiences to do what we do best, look after our guests with the genuine care and warmth of a Ritz-Carlton.