"For the first time in the country, kitchen appliances are being offered on lease to commercial kitchens. Though a more acceptable trend in other parts of the world, this is a first of its kind in the Indian food service industry and the timing could not get better."
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"As hoteliers, adapting to change is something that we are used to doing with agility and speed in our daily operations. But this pandemic has turned on its head everything that we knew to be true and fast tracked our learnings in all aspects of health and hygiene."
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In the latest BW HOTELIER WebBlast, Khushnooma Kapadia, Area Director - Marketing (South Asia), Marriott International shared the major lessons that her company has realized during the pandemic and the changing trends in the hospitality sector.
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As per Deloitte’s ‘state of the consumer survey’ (conducted bi-weekly between April and July 2020), around 40 per cent of the respondents were actively searching for travel deals as many hotels and resorts are offering lucrative and discounted packages with the promise of best safety conditions.
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Simmi Sood believes creativity on social platforms will keep customers loyal to one's Brand...
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"The two leading aspects have been establishing heightened safety and sanitization measures for our guests and patrons when they visit us again and reimagining innumerable services within the hotel."
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"The bars and restaurants that managed to have enormous sales from serving alcohol have been disproportionately affected as socialisation has become negligible and it will take enough time for the people to earn back the trust in living a socially productive life again."
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"Hospitality is a bond one shares with a guest and associate alike, and with a pandemic, each day is a learning in itself. The more the challenges, the better the understanding of how we need to deal with them, we are taking each day at a time and for those that we have found a solution for, we are dwelling and practicing to just make ourselves better in that paradigm."
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Speaking at BW HOTELIER Breaking the Pandemic WeBBlast: ‘Going Touchless’, Julian Ayers, Area Vice President North India and General Manager, Hyatt Regency Delhi, emphasized that the essence of warmth and hospitality should not be lost in the new normal.
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Speaking at the ninth BW HOTELIER Breaking The Pandemic WebBlast: ‘Going Touchless’, Vijay Wanchoo, Sr Executive Vice President and GM, The Imperial, New Delhi talks about leveraging technology to get past the pandemic.
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