Sonale Zagade Promoted to Director of Operations at Hyatt Regency Mumbai

HYATT REGENCY Mumbai announced the promotion of Sonale Zagade from Director of Rooms to Director Operations. Sonale is a hospitality professional with over 15 years of successful Rooms operations experience and deep roots with top-tier hotels, including five years with distinctive Hyatt Hotels. In her new role, she will oversee all Rooms and Food & Beverage service operations at the contemporary luxury business hotel.

By applying her analytical, problem solving and people management skills, Sonale has a proven track record of handling intricate issues smoothly. As a part of the leadership team, she will drive service and colleague relation goals as well as actively ensure all customer complaints are resolved appropriately to maintain a high level of customer satisfaction and quality.

Commenting on her new appointment, Sonale says, “I am thrilled with the promotion and take great pride in being able to champion the brand’s service vision to develop and maintain consistent levels of excellent guest service. Along with ensuring our guests receive the best experience as per the highest service standards, it is also my goal to provide unconditional support to every team member, making our hotel the very best it can be.”

With such vast experience in the industry, Sonale will play a pivotal role in ensuring the hotel meets its business objectives, continues to achieve stellar results, whilst maintaining and establishing Hyatt Regency Mumbai as a benchmark for business hotels in Mumbai. In the past Sonale has also been a part of Starwood Hotels and Resorts before joining the Hyatt family.