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TripAdvisor’s Country Manager for India, Nikhil Ganju takes us through what hoteliers should think about when looking at reviews on their property and tips on how to maintain a positive reputation online.
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The addition of The Chedi Mumbai brings the Preferred brand portfolio in India to 30 hotels during its 15th year of operation in the country.
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Any business that has customers is in the people-business, especially hospitality. In the hospitality sector, where sensitivity to customer reviews is extremely high, all departments are constantly over-worked. This is also because, hospitality is susceptible to immediate and, sometimes, harsh feedback.
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The program which featured nutrition consultant Sangeeta Khanna and Khetify, an urban farming initiative stressed on the need to grow your own food and be able to ensure what one eats is as chemical free as possible.
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The hotel held a week of festivities which incorporated the principles of Planet 21, a sustainable development program by AccorHotels. It organized a Health Camp in association with Narayana Vidyalaya Hospital and Annapurna Eye Hospital. They also announced special anniversary packages.
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The wedding market is a recession proof industry. It's a business that keeps growing with people trying to upstage every wedding prior to theirs. Destination weddings therefore have become hugely popular as a different destination offers that added edge required to make for a memorable wedding.
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The app, built in collaboration with American Express, allows members to search and book stays, access exclusive offers such as member rates and the iPrefer Last-Minute Escapes, update their profiles, view past/upcoming stay history and related points earnings and immediately access and redeem Reward Certificates.
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Don’t let your valuable data gather dust! Find out how hospitality companies are monetizing their own data to better serve their customers — and improve their business.
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