Author
The author is Joint Managing Director, MBD Group
The foray of the MBD Group, into the field of hospitality in 2003 with the launch of a luxury hotel in Noida, was not only a new beginning for the Group but also a baptism by fire for Sonica Malhotra Kandhari, younger daughter of Ashok Kumar Malhotra, Founder of the MBD Group.
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Today, there is a preference for technology over human interaction for mundane tasks. Automated check-in at hotels for example is much faster than standing in line to be checked in by front desk staff.
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