By Rashmi Pradhan
AFTER THE BW Hotelier F&B Conclave and Expo 2015 which took place in July, it was the turn of Revenue Management and Housekeeping to be showcased at the BW Hotelier Rooms & Housekeeping Conclave 2015, which took place on October 1 at Le Meridien New Delhi.
The conclave saw both group discussions on crucial topics surrounding rooms as well as knowledge sessions by eminent Indian hoteliers.
The conclave witnessed industry stalwarts like Ratan Keswani, Deputy Managing Director, The Lemon Tree Hotel Company; Gautam Anand, VP (Operations, Planning & Pre-Opening Services), ITC Hotels; Avijit Arya, President & CEO, Internet Moguls; Amandeep Singh Sarna, Regional Director-IT, South Asia, Starwood Hotels & Resort; Vijay Wanchoo, Senior Executive Vice President & General Manager, The Imperial New Delhi share their valuable insights with the gathering.
The days event kicked off with the lighting of the traditional lamp by Annurag Batra, Chairman and Editor in Chief, BW Businessworld; Bhuvanesh Khanna, CEO, BW Communities; Bikramjit Ray, Executive Editor, BW Hotelier and Sourish Bhattacharyya, Consulting Editor, BW Hotelier. Presenting the keynote address on ’The Human Factor in Hospitality’, Wallace Shah, Director and Country Head, Lausanne Hospitality Consulting India, said that human intervention is a crucial aspect in the hospitality sector. He started by pointing on the three aspects ’ What is Human Factor in hotels, Why Human Factor is important and How can it be improved upon? ’The nature of hotel business is ’ its people oriented and the quality is not defined by products or processes alone ’ it is heavily reliant on service,’ he said. Human factor is all about people interaction, leadership, decision-making, process-mapping, values-culture. A leader cannot delegate accountability it has to come from within. Stating on how the human factor can be improved, Shah said that it needs to be driven from top to down and vice versa. Values, culture and accountability is important. However employee engagement is paramount. Explaining the meaning of employee engagement, Shah said, ’It is a measure of employees competence, commitment and confidence to do a job.’
The video for this session will be available by 9.10.15.
The author is Assistant Editor, BW Hotelier.
Photo caption: The BW Hotelier Rooms and Housekeeping Conclave being inaugurated with the lighting of the ceremonial lamp with (from left to right) Bhuvanesh Khanna, CEO, BW Communities; Sourish Bhattacharyya, Consulting Editor, BW Hotelier; Annurag Batra, Chairman and Editor-in-Chief, BW Businessworld; and Bikramjit Ray, Executive Editor, BW Hotelier.-
AFTER THE BW Hotelier F&B Conclave and Expo 2015 which took place in July, it was the turn of Revenue Management and Housekeeping to be showcased at the BW Hotelier Rooms & Housekeeping Conclave 2015, which took place on October 1 at Le Meridien New Delhi.
The conclave saw both group discussions on crucial topics surrounding rooms as well as knowledge sessions by eminent Indian hoteliers.
The conclave witnessed industry stalwarts like Ratan Keswani, Deputy Managing Director, The Lemon Tree Hotel Company; Gautam Anand, VP (Operations, Planning & Pre-Opening Services), ITC Hotels; Avijit Arya, President & CEO, Internet Moguls; Amandeep Singh Sarna, Regional Director-IT, South Asia, Starwood Hotels & Resort; Vijay Wanchoo, Senior Executive Vice President & General Manager, The Imperial New Delhi share their valuable insights with the gathering.
The days event kicked off with the lighting of the traditional lamp by Annurag Batra, Chairman and Editor in Chief, BW Businessworld; Bhuvanesh Khanna, CEO, BW Communities; Bikramjit Ray, Executive Editor, BW Hotelier and Sourish Bhattacharyya, Consulting Editor, BW Hotelier. Presenting the keynote address on ’The Human Factor in Hospitality’, Wallace Shah, Director and Country Head, Lausanne Hospitality Consulting India, said that human intervention is a crucial aspect in the hospitality sector. He started by pointing on the three aspects ’ What is Human Factor in hotels, Why Human Factor is important and How can it be improved upon? ’The nature of hotel business is ’ its people oriented and the quality is not defined by products or processes alone ’ it is heavily reliant on service,’ he said. Human factor is all about people interaction, leadership, decision-making, process-mapping, values-culture. A leader cannot delegate accountability it has to come from within. Stating on how the human factor can be improved, Shah said that it needs to be driven from top to down and vice versa. Values, culture and accountability is important. However employee engagement is paramount. Explaining the meaning of employee engagement, Shah said, ’It is a measure of employees competence, commitment and confidence to do a job.’
The video for this session will be available by 9.10.15.
The author is Assistant Editor, BW Hotelier.
Photo caption: The BW Hotelier Rooms and Housekeeping Conclave being inaugurated with the lighting of the ceremonial lamp with (from left to right) Bhuvanesh Khanna, CEO, BW Communities; Sourish Bhattacharyya, Consulting Editor, BW Hotelier; Annurag Batra, Chairman and Editor-in-Chief, BW Businessworld; and Bikramjit Ray, Executive Editor, BW Hotelier.-
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