Hoteliers need to take this time as a blessing to understand every aspect about their business, their customers and get closer to their teams.
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The industry needs to have two level of strategies ( i.e. Survival and Revival) and a stimulus package from Govt is essential at both these levels.
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In the case of Covid-19 pandemic, the backbone of TRAVEL has been shaken - the confidence of a traveler and it will take some time to recover even after the pandemic is contained.
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We move from ‘survival of the fittest’ to ‘survival of the smartest’. The industry pivots into a ‘New Normal World’.
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To further support tourism businesses and partners during these challenging times, and to lead them on the path of recovery, the Singapore Tourism Board (STB) has rolled out several new initiatives.
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This experience of working from home has been a metamorphic evolution. It has been an experience of reflection, crisis management, confronting painful reality, and a feeling of managing chaos all around.
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Tourism and hospitality as an industry, considered to be the epitome of the service industry will need to reinvent the wheel and figure out strategies to continue providing their high level of service keeping the social distancing parameter and customer confidence in mind.
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Food and beverages, in fact, might be the last sector to pick up the pace when the situation begins to normalize.
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Now, the lockdown has no doubt proven to be an essential and effective practice for controlling the transmission; but at the same time it has led to flattening of the economy curve.
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For India, the social distancing measures and travel restrictions have highlighted a fundamental aspect of the human condition – our need to connect and communicate on a deeper person-to-person level.
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