The hospitality industry worldwide has been affected by these uncertainties. However, the show must go on and we are all prepared for our second innings to serve smiles once again.
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The norms of the business are changing and will change forever from here on, in terms of personal hygiene, sanitation, and cleanliness.
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Even though most of the airlines have either stopped flying or are operating with limited capacity, there is optimism that the industry will fight the crisis and emerge into the ‘new normal’.
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The hotel team was quick enough to change the modus-operandi to adapt to the new normal of social distancing yet making it very warm for the guests ensuring a safe stay at the hotel.
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Given the fact that the hospitality industry relies heavily on physical presence and human interaction for effective operation, a drastic change in the way businesses operate is bound to happen.
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The Azerbaijan Tourism Board has prepared a 4-phased recovery plan to ensure a smooth transition into the post-pandemic era.
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Over five crore of our industry colleagues through direct and indirect employment are going to be impacted by the loss of business for airlines, hotels, travel agencies, tour operators, transport providers, restaurants and all the various allied establishments and vendors that cater to these businesses.
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Investing in training now will help you reap the benefits in the future, when you may have less time to prioritise such things. If you invest in this now, you will be well set for the recovery phase and your teams will be fully equipped to support your business.
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Several experts are trying to come to grips with this situation and predict scenarios of when the industry is likely to see the first semblance of returning to normalcy. How the owner/investor community will react to this deep wound remains to be seen.
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As the impact of COVID-19 lessens and demand increases, business driven domestic markets will be the first to bounce back.
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