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JW Marriott Goa has announced the appointment of Annam Lubana as Director of Operations. With extensive experience in luxury hotels, Lubana began her career in the rooms division, where her strong leadership skills with a strategic guest focused disposition stood out. This propelled her ascent to the position of Director of Operations, rapidly advancing through roles at renowned properties such as JW Marriott Pune, JW Marriott Mumbai Sahar and The Oberoi Group of Hotels.
She has been pivotal in driving guest satisfaction, boosting loyalty programme performance, and optimising department profitability. Her commitment to excellence is highlighted by her wins as a Digital Guest Experiences Trailblazer, representing the Asia Pacific region and her recognition as the Operations Leader of the Year in 2023.
At JW Marriott Goa, she will oversee key operations departments, including Food & Beverage, Culinary, Front Office, Housekeeping and Spa, with a focus on delivering the brand’s hallmark of exceptional service.
Lubana will focus on the revenue and reputation of the property helming a dynamic operational team and leading them to create exceptional moments for each guest. She will strategise with the team to achieve high guest satisfaction scores, drive Brand Standard audit performance, enhance and maximise operational profitability and productivity.
