Helping hoteliers manage operations seamlessly

RMS Cloud is a Global Portfolio Management Services Company working with over 6,500 hotels, resorts and campgrounds worldwide. The company, market leaders for over 30 years, has industry knowledge and experience to deliver best practices and customised solutions based on hoteliers’ needs across the world. In fact, RMS Cloud is the first Cloud-based PMS platform to have in-built native distribution capabilities to manage over 100 of the world’s biggest and best GDS and OTAs. This offers the ease of all global bookings managed directly through a single application.

RMS Cloud is a fully integrated Cloud-based Hotel Management System which helps hoteliers seamlessly manage operations, reservations, revenue management, online booking engine, restaurant POS system, loyalty and rewards programmes, EDMs and guest engagement GDS, OTA, distribution management and central reservations. “By using a fully Cloud-based solution like RMS Cloud, hoteliers are able to reduce redundant IT infrastructure expenditure by more than 50 per cent,” says Peter Ferris, Chief Sales Officer, Global Sales, RMS Cloud. 

He adds that the organisation is one of the few Cloud-based PMS providers that offers integrations with Restaurant POS Solutions which streamline operations across the hotel. “One can design his own tech stack with RMS Cloud’s interface partnerships including Boom-Barrier Management, IRD Automation, Revenue Automation, Access Controls, Business Intelligence and many more,” he shares.

INVOLVEMENT IN HOSPITALITY SECTOR

RMS provides advanced Cloud-based solutions that reduce complexity and costs, and deliver a fully functioning enterprise that allows smart hoteliers to optimise their business practices, policies, and rules and enjoy growth through their partnership with the brand.

RMS enterprise databases are multi-property at their core and specially designed to manage customer profiles, corporate groups, distribution settings, and user access settings on a group basis. It provides full range of business competencies from product development, technical support, customer care, and account management. RMS subjects itself to stringent development and security testing; in late 2020, application penetration testing was completed with no vulnerabilities noted.

RMS also provides comprehensive training programmes (both during the implementation phase and thereafter), change management philosophy, and ongoing customer engagement.

On the offerings in store for future, Ferris puts in, “Seamless guest communications with two-way email to instantly see all the conversations with your guests, safe and contactless check-ins without the need to invest in a kiosk – all driven by a guest’s smart device and customised to each property, live chat with the guests via the guest portal along with integrations to market leading Artificial Intelligence Chatbot, Book Me Bob. 

Upgrades and Upsell functionality via the guest portal which unlocks hidden revenue opportunities, payment plans to allow customers to “pay off” their holiday accommodation over time, self-service interactive maps tool allowing hoteliers to create visual maps for staff use and customer facing booking interaction and expansion of staff portal app to cover maintenance, food and beverage and concierge features are in store.”