Gaurav Chandna has been appointed as the Director of Operations at Grand Hyatt Gurgaon, bringing over 20 years of experience in the hospitality sector. His background includes significant roles at Hyatt Regency Delhi, where he honed his skills in operational efficiency and team development.
In this new position, Chandna aims to enhance the guest experience by introducing innovative dining options that emphasise local and seasonal ingredients, alongside sustainable practices. He will also focus on staff training to maintain high service standards.
Speaking about his appointment, Gaurav Chandna expressed, “Joining the Grand Hyatt Gurgaon is an exciting opportunity. I am eager to leverage my experience to elevate our guest experiences and nurture our team’s potential. My leadership philosophy is rooted in fostering an environment of open communication and mutual respect. By empowering our team to take ownership and celebrate their achievements, we create a culture where innovation thrives, and exceptional service becomes second nature. Gaurav’s appointment is effective immediately, and he is well-equipped to lead the hotel’s key departments, ensuring they align with Grand Hyatt Gurgaon’s emphasis on guest satisfaction and seamless operations."
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