Four Seasons Hotel Mumbai welcomes new Director of Rooms

Four Seasons Hotel Mumbai has appointed Ena Roy as its new Director of Rooms. With a keen eye for detail and personalised service, Roy brings seasoned expertise to the hotel and believes in ensuring splendid customer service to inspire fellow colleagues and delight guests. Roy is looking forward to further elevating the guest experience at this vibrant luxury abode. In her new role, Roy will oversee the operations of several departments including concierge, front office, housekeeping and spa and health club operations at the property.

Born in Calcutta, she has travelled across India. In her deep experience with hospitality, Ena has been a part of Park Hyatt Chennai, Novotel Kolkata, before moving to Hyatt Regency Chandigarh, and Radisson Blu Hotel, New Delhi. In 2003, Roy joined The Oberoi Amarvilas, and eventually graduated from being a housekeeping executive to managerial roles across Chandigarh, Dubai, and New Delhi. Before joining the Four Seasons family, she served with the Grand Hyatt in Kochi. Bringing forth a wealth of experience and luxury hospitality expertise, Roy looks forward to beginning her new role and leading her team at the award-winning Four Seasons Hotel Mumbai with great success.

“We look forward to welcoming Ena and are confident that she will uphold the standards of the rooms in line with the Four Seasons standards of service,” says Sunil Narang, General Manager at Four Seasons Hotel Mumbai.