Duncan Waterman appointed new head of RMS Pay

Duncan Waterman has joined RMS Cloud as a product specialist to head up RMS' newly launched payment gateway, RMS Pay, and introduce the contactless payment solution to the Australian hospitality industry. Based out of the RMS Sydney office, he will be responsible for delivering the new payment gateway to RMS' 70% Australian market share, with already several early adopters taking on the payment solution. Waterman has extensive experience in the digital hospitality industry, having worked as a senior manager and specialist at several leading software companies, both internationally and locally. He has also held executive positions at various companies, including a stint as Country Manager (Australia and New Zealand) at D-EDGE Hospitality, driving global expansion with key responsibilities in operations and payment processes. Waterman is ready to implement and grow financial productivity within RMS’ network and support RMS’ aggressive expansion strategy.

"The future of payment gateways in the accommodation industry focuses on contactless payments and is the new benchmark expected by guests,” said Waterman. “As the travel industry rapidly adapts to the digital age, contactless payments are becoming the norm and the primary solution for fast, efficient payments –and RMS Pay is at the forefront of this technology. This means that hotels, parks, campgrounds and other hospitality businesses must invest in contactless payment systems to remain competitive. It is also about having access to technology that simplifies end of day reconciliation and getting paid on time–who doesn’t want that?!" Said Waterman.

Waterman's expertise and deep understanding of the digital payment industry make him an ideal fit for the position at RMS. With RMS celebrating their 40th year of innovation, Waterman is excited to join the team and help RMS become a leader across Australia's digital payment space.

"I'm thrilled to join the RMS team," said Waterman. "I'm looking forward to working with the team to launch an innovative payment solution that helps our customers reach their business goals with an approachable and effective payment integration."