Daikin: Making customer experience memorable and long-lasting

HVAC (Heating, Ventilation and Air Conditioning) systems for hotels are typically required to create the best possible comfort for guests with reliable and efficient technologies. Customer experience is a priority for any hotel owner as it is synonymous of hospitality. It should be no surprise then that customer experience is a defining characteristic of this business and what hospitality industry is all about.

Nowadays, consumers have hundreds of choices. When looking for a vacation or a business stay, they look at what a property will offer and how comfortable they will feel there. Therefore, hotels, at their end, need to make a memorable impression for guests to choose that property and then return. 

HVAC systems are important for hotels aiming at being responsive to customers’ comfort expectations and for all those who aim to create that perfect comfort which will help in making customer experience memorable. HVAC systems, though, can have a significant impact on buildings operating costs and on profits. 

Hot Water

A hotel needs cooling to create that comfort every guest is looking for but it also needs hot sanitary water for various applications such as saunas and spa, laundry, bathing and kitchen.

Low Noise

When designing an HVAC system for a hotel and to ensure guests have the best possible experience, low noise is crucial. For this reason, the lower the noise produced by HVAC system, the better it is for the users.  

Building Load Variation

Hotels’ load typically vary and depends on the season or in case of particular events. That has a significant impact on energy efficiency of a building. So, it is important the variation in load demand of the building is taken into account. In this case, for a more efficient HVAC system, it might be useful to split the load across multiple units of different sizes and control them as they were a big single unit. Daikin (CSM), designed to control, sequence and optimise the performance of multiple chillers, is the perfect solution for these type of HVAC systems. The CSM, in fact, harmonises the way every single chiller in the plant operates. It allows them to reach their goals with minimum effort, mechanically and in terms of energy consumption, all this with a positive impact on chillers’ durability and efficiency.

Water Flow Variation

To make HVAC systems more efficient, it is important to make sure that it can vary the water flow depending on actual load demand of building and making pumps more efficient. A Variable Water Flow system is the perfect solution to this specific need. It basically modulates the quantity of water flowing through the system, ensuring that pumps work as efficiently as possible, thus reducing their impact on energy consumption.

Monitoring Units’ Operations 

Monitoring units’ performance, then, is important to reduce costs and making the whole HVAC system energy efficient. Not only does it allows to implement efficiency strategies based on the observation of real data, but in some cases, it allows to have access to tax incentives. The reliability of HVAC equipment, therefore, is a primary concern for hotels and resorts as it can have a huge impact on customer experience and also to make maintenance planning easier and more effective as also avoiding units’ downtime.

Refrigeration 

An efficient and reliable refrigeration system and cold room is one of the foremost requirements for hospitality sector, a properly designed cold room can help sustain perishables fit for consumption for a longer period of time. Perishables are very sensitive to temperatures and different perishable have different needs eg wines need a separate chilled cellar since extreme temperatures may changes the way wines taste while food items would require a specialised cold room in order to keep them fresh and delay ageing process. Since raw materials last longer, it helps maintain inventories and takes load off of logistics for improved productivity.

IAQ 

Daikin has the most suitable solutions in terms of stand-alone units with HEPA and UV filtration. A better air quality stimulates serotonin release and enhances the overall CX and enhance employee work experience and performance.

Design Challenges For HVAC

  • Building heat load profile unavailability.
  • Missed opportunity on load optimisation based on occupancy and diversity factor.
  • Designing pumping systems as per the chiller systems to have aptly sized and optimum performing pumps as per pressure drops with automatic valve controls for precise water balancing. 
  • Appropriate cooling tower design to reduce condensing pressure and temperatures which, in turn, would help better part load performance from chilled water systems.

Strategy Towards Sustainability

Sustainable means meeting one’s own needs without compromising on the quality of life of future generations. In addition to natural resources, we need social and economic resources too. Sustainability is not just environmentalism. Sustainable building practices broaden the focus to include recognition of externalised costs in the context of conservation and sustainability. Sustainable buildings must, therefore, monitor energy consumption because of shared concerns over the true environmental impact of operating a building. Daikin CPM offers monitoring, analysis and optimisation of plant room along with the following add-ons:

  •  Real-time floor plans and system schematics
  •  Alarm analysis and handling
  •  Scheduling and historical data
  •  Audit trail
  •  Reports
  •  Control Logic/ Interlocks
  •  Runtime totalisation
  •  Energy optimisation 
  •  Shift from reactive to preventive maintenance 

Air Filtration System For Increased Virus Protection

  •  Disposable filter for economical, effective, gas-phase and particulate filtration
  •  Economical solution for many gaseous contaminant problems including odour
  •  Fine efficiency filter
  •  Micro glass fibre media
  •  AAF ePTFE media delivers ultra-high efficiency with lowest pressure drop
  •  Negligible off-gassing properties
  •  More resistant to rough handling in transportation and installation
  •  UVC germicidal lamp
  •  Best suited for surface decontamination
  •  Programmed to trap and kill function

Enhancing Sustainability 

  • Data Management Platform
  • Digital Inspection and Predictive Maintenance 
  • HVAC Analytics and Occupancy Automation
  • Smart Asset Optimisation 

Also Read

Subscribe to our newsletter to get updates on our latest news