ITC HOTELS has announced the appointment of Kerman Lalkaka as General Manager, ITC Grand Central, Mumbai. He has completed two years as Hotel Manager with ITC Maratha, Mumbai. Lalkaka brings a wealth of hospitality operation and management experience spanning an international career more than 20 years, with brands such as Hilton & Radisson. He has held several other executive positions including Director of Operations, Front Office, Food & Beverage, and Social Media. He will be responsible for overall operations at ITC Grand Central, Mumbai.