HRS Hospitality & Retail Systems expands its wings to China

HRS Hospitality & Retail Systems recently continued their global expansion by opening in China, the largest market in the Asia-Pacific region. The company began its operations reselling Oracle Hospitality solutions in China in 2019, and now, after obtaining support rights from Oracle, it is authorized to provide support services to new and existing customers in the country.

The international company currently provides coverage in over 76 countries to more than 3000 customers. Recognized as a platinum partner, HRS offers a wide range of innovative solutions to its customers, these include – Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, and much more.

Speaking about the HRS’ contribution to the hospitality industry globally, Steven Lee, Managing Director, Asia Pacific said, “Being a global part of Oracle Hospitality has allowed us to share our 30 years of industry experience in every new market we go into. We currently have market presence in 76 countries globally.  Our core focus has always been in providing world-class consulting services to the hospitality industry.  In recent times, we decided to value-add and do our part by organising online webinars for hoteliers, to share our product knowledge with our peers. We feel this is important during this period where most businesses, globally, are affected.”

With the goal to help make clients stronger and more efficient, HRS puts the customer first to ensure that they speak their language, understand their requirements and meet their expectations.

The HRS service portfolio includes pre-project analysis, hardware and software supply, strategic IT consultation, solutions implementation and integration, staff training, 24/7 technical support, plus a wide range of professional customer services.

Lee believes that continually working closely with customers and helping them assess and evaluate their needs, regardless of circumstances is an important aspect. He said, “For our customers, we have also been able to conduct system audits during this downtime, to assist them to check their server health and readiness once they re-open for business. This step is important as it helps our customer hotels to effectively and efficiently engage in tasks related operational effectiveness during low-activity periods.”

Founded in 1990, HRS was created to offer a superior customer experience, both to service industry companies and their clients. Now in its 30th year, HRS provides innovative management solutions for hotels, restaurants, retail chains, stadiums, spas and fitness clubs.