Pets on Akasa celebrates 5000th pet in air

Akasa Air has announced the milestone for flying the 5,000th pet since the launch of its pet-travel service, Pets on Akasa in November 2022. This milestone underscores Akasa Air’s unwavering commitment to fostering inclusive, safe, comfortable, and seamless travel experiences for pets and their parents.

Akasa Air’s Pets on Akasa service has received a positive response from pet parents, solidifying its reputation as a trusted choice for safe and comfortable pet travel. This success stems from the airline’s customer-focused approach and adaptability to evolving passenger needs. Akasa Air continues to prioritise feedback from its customers, which has played an integral role in shaping its services, demonstrated by key policy enhancements introduced in May 2024 including increasing the permissible weight for pets in the cabin to 10 kgs (inclusive of the container) and extending the validity of pet travel certificates to 15 days, adding convenience and flexibility for travellers.

Commenting on the milestone, Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer at Akasa Air, stated, “We had embarked on our journey to create an inclusive travel experience for all and today we are delighted to celebrate our 5,000th pet on Akasa. This incredible milestone reflects our commitment to ensuring that every journey, whether for our passengers or their furry companions, is safe, comfortable, and welcoming. Our pet-friendly travel policies are designed with the utmost care to address the unique needs of pets, from safety protocols to convenience and comfort. We are extremely grateful to all the pet parents who have trusted us and to our team members who work diligently to ensure care, safety and comfort of pets while flying on Akasa Air. We look forward to enabling many more memorable journeys and continue to raise the bar for pet-friendly travel in India."

Customers travelling with their pets on Akasa Air enjoy a range of complimentary value-added services, including a pre-booked window seat, priority check-in and baggage delivery, and Board First, ensuring an elevated flying experience. Akasa Air has undertaken extensive research and provided specialised training for its customer care centre, airport staff, and in-flight teams, highlighting its commitment to delivering the highest standards of care, safety, and comfort throughout the journey. Moreover, Akasa Air has also partnered with Umeed for Animals Foundation which is a Gurgaon based non-profit animal rehabilitation dedicated to rescuing and rehabilitating animals. The airline works with the NGO to implement best practices across processes and policies to continuously enhance pet comfort and safety.

Launched on November 1, 2022, Pets on Akasa allows customers to travel on domestic flights across 22 cities with their cats and dogs in the cabin or cargo, based on their weight. Akasa Air’s empathetic and youthful personality, employee-friendly culture, customer-service philosophy, and tech-led approach have made it the airline of choice for millions of customers.