Important to Live Upto the Promises Given While Hiring: Ritu Verma, Area Director HR, Marriott International

“WE GROW talent and talent grow us,” comments Raj Rana, CEO, Radisson Hotel Group, on the HR practices of the hospitality sector and how far it is left behind. He was speaking at the BW Hotelier presents Hospitality Education and HR Summit at Le Meridien Gurugram on May 29, 2018. The event explored how far HR and Education has come in the hospitality sector and what more needs to be done.

The esteemed panellist along with Rana was Ritu Verma, Area Director HR, Marriott International; Alexander R, HR Director, Oracle; Samir Kukreja, Founder and CEO, Tasanaya Hospitality Pvt Ltd, Trustee and Past President NRAI and Navneet Rattan, Director, Performance & Rewards Consulting, India, Aon Hewitt. The session was moderated by Jaydeep Anand, General Manager, The Leela Ambience Gurugram.

Rana feels that there is a huge gap between what hospitality faculty are teaching and what actually is needed in the real life. Whereas Verma paid emphasis on the importance of living up to the promises given to a student while hiring. Giving an example from Marriott International, Verma spoke about the Marriott guarantee of the fair treatment program,  where each and every employee have an open window system to express their problems. 

Kukreja who has spent a decent time of his life in restaurant industry praised the hiring and retaining culture of the restaurant industry while feeling that today’s millennials are ready to work hard until or unless they are provided with right encouragement and opportunity to grow. He gave the example of Olive Kitchen and Bar who does a phenomenal job in terms of recruitment. The employee recognition provided by giants like Mc Donalds and Dominos are also setting an example according to him.