Bengaluru Marriott Hotel Whitefield appoints Himanshu Kala as the new Director of Rooms

Bengaluru Marriott Hotel Whitefield has announced the appointment of Himanshu Kala as the new Director of Rooms. With an exceptional track record of delivering top-notch guest experiences and propelling operational momentum, Kala brings his expertise to our property.

Himanshu started his journey in hospitality as a Management trainee at Mahindra Holidays, Mumbai, later he moved on to being Duty Manager at The Zuri Hotels and St Regis Goa Resort. In his previous stint as a Director of Rooms at Hyatt Regency, Kolkata, West Bengal, Himanshu spearheaded the operations of the Front Office, Spa & Fitness and travel arrangements with unparalleled success. He orchestrated a remarkable 226% growth in Spa & Fitness Revenue and achieved a record-breaking 94% in Quality Assurance Audit. Notably, he pioneered the introduction of an EV fleet, marking a significant milestone in sustainability efforts.

Kala's record of strategic planning and management extends across various positions, including Front Office Manager at Hyatt Hotels Corporation in Kolkata and Jaipur, where he consistently elevated guest satisfaction scores and revenue performance. He is highly recognised for his ability to foster inclusive work cultures and drive staff engagement, as evidenced by his success in reducing attrition rates and achieving unprecedented upsell revenues.

As the Director of Rooms at Bengaluru Marriott Hotel Whitefield, Kala will leverage his knowledge to uplift guest experiences, optimise operational proficiency and uphold the highest standards of service. His expertise lies in customer service, office management and administrative support.

Speaking of the appointment of Himanshu Kala, General Manager Vivek Sharma, claimed, “We are elated to welcome Himanshu Kala to our team. His proven leadership and passion for hospitality align perfectly with our values, and we believe that having Himanshu on our team will improve our hotel's operations, make guests even happier, and raise our overall performance. His dedication, professionalism, and focus on giving guests the best experiences possibly make him perfect for this job and partake in the hotel’s continued success”.