Tru by Hilton and Home2 Suites by Hilton lead in guest satisfaction rankings

Hilton has announced that its brands, Tru by Hilton and Home2 Suites by Hilton, have achieved top rankings in the JD Power 2024 North America Hotel Guest Satisfaction Index Study (NAGSI). This marks the second consecutive year that Tru by Hilton has been recognised in the Midscale segment and Home2 Suites by Hilton in the Upper Midscale/Midscale Extended Stay segment. Both brands have received four JD Power awards each.

Bill Duncan, Senior Vice President and Global Category Head, All Suites and Focused Service Brands, Hilton, commented, “We are incredibly proud of the success that Tru by Hilton and Home2 Suites by Hilton continue to demonstrate in the JD Power North America Hotel Guest Satisfaction Index. Accolades like these are a testament to the hard work and dedication of our team members who consistently go above and beyond to ensure guests and Hilton Honors members enjoy the best possible stay with Hilton anywhere in the world.”

The study, now in its 28th year, evaluates guest satisfaction based on six factors: communications and connectivity, food and beverage, guest room, hotel facility, staff service, and value for price. It includes feedback from over 39,000 hotel guests who stayed at branded hotels between May 2023 and May 2024. In total, 13 of Hilton's brands were acknowledged for their commitment to guest satisfaction, with nine performing above their segment averages.