W GOA appointed India’s first W Insider – Rashila Lobo. Taking on the glamorous role that is one of its kind in the hospitality field created by W Hotels, Lobo will play a major role by connecting the hotel’s savvy guests to the city’s hottest happenings.
Not your typical modern day concierge, W Insiders are in-the-know tastemakers always on the cusp of what’s new and up-and-coming in their city, providing guests with all the right inside knowledge and going above and beyond to create extraordinary, unexpected and unforgettable experiences not offered anywhere else.
The arrival of the Insider at W Goa is set to energize the city with its innovative style, signature Whatever/Whenever® service philosophy - providing guests with whatever they want, whenever they want it, as long as it’s legal.
A walking Little Black Book full of city secrets and surprises, Lobo, is your guide to everything new and exciting in Goa.
“Whether it’s the celebration of a special occasion or to just sit back and enjoy the Goa vibe, guests staying at the hotel would want ‘Insider Access’ to Goa and to the hotel”, says TJ Joulak, General Manager, W Goa. “Rashila truly embodies the passion and flair of the W brand as well as the vibrancy of Goa and will surely give our guests access to the best Goa has to offer in terms of W Happenings, entertainment, sightseeing and once in a lifetime activities.”
A Swiss native brought up in Goa, Lobo brings a wealth of experience in hospitality industry from around the world. She has worked for brands like Yas Viceroy Abu Dhabi as well as Starwood Hotels & Resorts and has also won accolades for her services.
Her competence includes managing customer service operations, ensuring staff satisfaction and co-ordination and managing customer service operations for rendering and achieving quality services.
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