Mindlabz leads digital revolution in hospitality sector

As new trends and technologies emerge, the hospitality sector is also experiencing rapid evolution. Mindlabz is a frontrunner in deploying cutting edge IT solutions and tools for the hospitality industry. Mindlabz is a leading Oracle partner in the APAC-India region with proven expertise in OPERA cloud PMS, Symphony cloud POS, OHIP, and Oracle Reporting & Analytics. These solutions and tools, enable and empower properties to efficiently run, review and constantly improve operations, enrich guest experience, while ensuring compliance with current and evolving global standards. 
 

Rajeev Kumar Chakravarty, Chief Technical Officer of Mindlabz, discusses the company’s beginnings, its contribution to the present-day hospitality industry and the changes that will be happening in the future in an exclusive conversation with BW Hotelier. 

Mindlabz hospitality services foundation and its aim  

“The genesis of Mindlabz centres around the fundamental objective to focus on custom IT issues encountered by the hospitality sector. It was observed that clients were struggling due to most of the existing IT systems having informative and operative caveats which were critical for making on the go decisions, improving guest experience and achieving optimal results. The situation was compounded by the fact that such IT systems could not support much-needed scalable features such as personalisation, improved operations and compliance with international standards,” says Chakravarty. 
 

He further explains, “Our mission is straightforward – we assist hoteliers in utilising latest technology, streamlining processes and enhancing customer service.” 
 

Mindlabz endeavours to develop means and pathways that integrate technology with hospitality in sync with the changing times. 
 

Oracle partnership and  revolutionising hospitality industry 

Chakravarty shares, “At Mindlabz, we aim to provide specialised IT solutions that solve problems while improving the hospitality industry’s guest experience. We saw a gap in the market where many hospitality businesses struggled with operational inefficiencies, regulatory compliance, and poor guest experiences.” 
 

Due to the close tie-up with Oracle’s advanced technologies, Mindlabz has provided value-added solutions in the APAC-India region and thus has been recognised as an effective partner in the hospitality industry. The firm seeks to transform the world by concentrating on innovations applicable to customers that can reduce the complexity of doing business and improve the quality of decision-making. As the firm addresses the needs of the hospitality industry with its range of products, Mindlabz aims to bring compliance and service delivery to a different, better level. 
 

Using Oracle’s latest technology, Mindlabz offers a whole range of solutions designed to improve the processes of management of the hospitality industry: Mindlabz integrates Oracle technology but has a unique perspective of hospitality business operations that most software providers need to gain. 
 

“Customisation is our strength,” explains Chakravarty, adding, “There is no one size fits all, so with every property we make sure we provide the right fit and at the same time do not limit scalability and flexibility.”