Hotelogix enhances its Hotel PMS with Contactless Self-service capabilities for guests

Hotelogix, a globally leading cloud-based hospitality technology provider, has enhanced its Hotel PMS with contactless self-service capabilities for guests. With this, the company aims to help hotels of all sizes provide contactless services to their guests while effectively managing service requests. 

With this Guest Services App, Hotelogix customers can now allow guests to finish pre-check-in formalities by uploading their details via mobile phones. Similarly, they can use their mobile phones to self-check-out. The application reduces front desk friction and guest wait time near the lobby, significantly improving their overall experience. 

Additionally, the App lets them raise service requests using their phones. At the same time, the hotel-facing aspect of it allows staff to track request status for timely completion. Moreover, hotels can leverage this as a guest engagement platform and also prompt guests to leave their feedback post-check-out.   

Speaking about this development, Prabhash Bhatnagar, Founder of Hotelogix, said, "Trends suggest that over 70% of guests are likely to choose a hotel that offers them self-services facilities. Keeping this in mind, hotels prioritizing contactless service are not only addressing current needs but also positioning themselves for long-term success in a competitive and evolving hospitality industry. These two enhancements align with our core vision - enabling hotels with Smart Hoteliering.” 

Expressing his views on the effectiveness of the App, Prabhash said, "It has been tried and tested at one of the world's largest multi-property management system deployments that we did at a recently concluded global sporting event, executing 20,000+ self-check-ins a day. It also efficiently handled 50,000+ guest service requests. We are confident that the rollout will be a huge success.”