Author
The author was the Editor (consultant) at BW HOTELIER.
Amit Kumar, General Manager, Courtyard y Marriott Chennai feels that digitally we need to engage with consumer wants and weave stories on consumer experiences rather than just the service offerings. He shares more on challenges and possibilities for the hospitality industry.
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In an interview Aditya Shamsher Malla, GM, DoubleTree by Hilton Pune Chinchwad shares lockdown diaries, digital connect and strategies to get business going.
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Ritu Bhatia Kler, Managing Director, TID, India, shares more about her company, design solutions for the pandemic, trends, and the business opportunities out there.
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In an interview, Gurmeet Singh, Chairman and Managing Director, Johnson Controls-Hitachi Air Conditioning shares more about the company, trends in the AC segment and technology that will help hoteliers come out stronger through the pandemic.
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‘Atithi Devo Bhava’ has always been in our DNA, decades ago tourism started around the ‘Step wells’ used by traders. These were not only gems in water conservation but aesthetically, a visual delight. We have since time immemorial known the value of developing tourism, securing the environment, as well as providing livelihoods to the people.
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Covid-19 has once more reinforced in our minds that nature is the strongest force and we all must take the sustainable, green, minimalistic, and mindful path ahead. Even as the pandemic recedes and the world gets back to ‘normal,’ we hopefully will not forget the sustainable lessons learnt.
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Jaison Chacko, the recently appointed Secretary General for the Federation of Hotel and Restaurant Associations of India (FHRAI) shares his vision for our readers.
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Seeing demand drop to minimal occupancies during the lockdown within the first few months of opening has certainly been challenging for Fairfield by Marriott Kolkata. However, the resilient hoteliers are hopeful of a strong and buoyant recovery with contingency measures in place. In an interview, Abhishek Sachdev, Hotel Manager, Fairfield by Marriott Kolkata shares more.
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In an interview, Lakshmanan Ramanathan, General Manager, The Westin Chennai Velachery, shares his views on the how they have started many initiatives like ‘Saturday Brunch at Home’, ‘Chefs at Home’, safe distancing between tables, increased frequency of sanitisation, specialised training, contact less menu options with QR codes, among others, for incremental revenue in F&B, to stay connected with guests and bring in business.
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While, during the lock down, “Tamara Tales” helped keep children happy, every hotel of the group, did its bit to support employees, distribute food, and stand with the local communities. Shruti Shibulal, CEO and Director of Tamara Leisure Experiences (TLE) shares more about the brand and experiences with it.
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