KA Hospitality Will Take Customer Experience to Another Level

IT WAS in 2016, that Karyna Bajaj joined KA Hospitality to help achieve international standards of quality and professional expertise in Indian hospitality market. The group has brought in world standard brands to a free standing format to India, namely Hakkasan, Yauatcha and Cafe Infinito. BW Hotelier spoke to Karyna Bajaj, Executive Director, KA Hospitality to know about her journey with the group.

Sharing her ideas and vision behind the group, Bajaj said, “Our vision is to create an F&B space in India that echoes the standard and variety that is present all over the world. Having introduced the two restaurant brands in India, we will now be expanding our culinary portfolio to include a Thai brand along with a home grown brand which aims to take our customers experience to another level.”

Bajaj’s primary focus is to set on the business planning and restructuring of all the brands under the umbrella of KA Hospitality. “As a company we like to bring world-class restaurants to India or embody the same leanings into the brands which we have now created ourselves. We constantly work on curating impeccable food along while offering a distinctive dining experience. We believe in elevating our guests experience through the utmost detail and attention,” she told us.

In midst of her entrepreneur journey to climb up the ladder, her mother played an important role. “She has always been the pillar of support for me at work and seems to get the answers to issues in a logical and non-stressful manner. She created the highest appreciated dish in Yauatcha today- the Edamame Truffle Dim Sum, making India a much yummier place not just to me but a lot of other people as well.”

Apart from the existing brands, Bajaj is currently excited about two new brands which will hit Indian market soon. “One, that has a niche in the market and another brand which is taking classics and modernizing it making it more accessible to a younger audience,” she said.

Having worked with international brands, Bajaj feels that in India banning anything or changing policies by force do not reap desired results. “We should focus in abiding law and not breaking or changing based on the convenience or religious beliefs,” she says.