By BW Hotelier
HILTON WORLDWIDE has announced that its pioneering digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide. This includes the 14 hotels operating by-Hilton-Worldwide in India. The official announcement in India continues the rollout of this technology across Asia Pacific, following the recent launches in Australasia and Southeast Asia, and preceding formal launches in China and Japan.
Through their-Hilton-HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans or lists, on their desktop, tablet and mobile devices. They will also be able to further customise their stays by requesting upgrades or making special requests for items to be delivered to their rooms ahead of their arrival, with the simple click of a button.
Daniel Welk, Vice President, Operations, India,-Hilton-Worldwide, said, ’As a business, we have always prided ourselves on leading the industry ’ We were the first to put televisions in hotel rooms and now we are the first to let you choose your room ’ right down to the exact room number. We look forward to helping our loyal guests across the region benefit from the most personalized digital service yet, all available in the palms of their hands.’
Hilton-Worldwide aims to enrich the travel experience for guests of all backgrounds, visiting all corners of the world, with a simple streamlined process:
- Room selection:-At-6 a.m.-the day before a booked stay,-Hilton-HHonors members can sign into their accounts via their mobile devices, tablets or computers to check-in and choose their preferred rooms through floor plan maps or lists populated from the hotel’s available inventory.
- Special requests:-After choosing a room, guests can further customise their stays at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their rooms before arrival.
- Room key:-By the end of 2016 the majority of hotel rooms will be equipped with the technology for doors to be unlocked with guests’ smartphones. For now, once they arrive at the hotel, guests simply pick up their room keys from the front desk ’ a streamlined process since the guest’s payment information and other details are already verified through their-Hilton-HHonors account prior to arrival.
- Check-out:-Guests can bypass the front desk upon departure as the bill will be automatically sent to their email address.